[Resolved] Samsung India — Washing machine not working even after changing PCB | |||
My fully automatic washing machine was not working and last month and complaint was lodged at the customer care over ph.. An engineer[ mr satish jaiswal ] visited [ on 31st oct 2016 ] and changed the pcb for rs. 3850 /- [ outside warranty]. But just after 20 days it was again stopped working showing the same problem a it was before changing the pcb. I called the service centre many times and on their advice also called and messaged the same engineer but there was no response, neither from customer resulting to major difficulty. I am really surprised to experience this attitude of samsung after sales service. I perceive the pcb so changed was not in proper condition so the same problem have reoccurred and i incurred a handsome cost for this and so my complaint is avoided now. Please do the needful to solve the problem at earliest Was this information helpful? | |||
Jan 17, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 02, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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