[Resolved]  Samsung (Led Tv) — Defective LED TV set and horrible customer service

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Bangalore, Karnataka

I bought a 40" Samsung Television for Rs. 57, 000. Just after the warranty got over horizontal lines started coming up on the TV and it became virtually impossible to watch. Samsung said it would need Rs. 22, 000 to fix the TV since there is a "loose connection"! Since the TV was not in warranty I would have to pay. I was shocked that such a costly TV should go bad in such less time. Just when I was thinking that I was unlucky, I researched on the internet that this is a problem with Samsung TV and many customers are facing the same. The electronics store from where I bought the TV confirmed my doubts. In fact Samsung had a "class action lawsuit" against them sometime back and they had to fix the problem of all customers who faced similar issues. It seems that Samsung's LED technology is not as stable as other brands like Sony, but they are selling half finished products at the same prices. I tried telling this to Samsung folks including mailing the CEO office, but they said nothing could be done and were horribly insensitive to my concerns. Now as consumers I think we should not keep quiet and do something together. 1) People in Bangalore who are facing the same problem, let us get together and file a consumer case against Samsung and get them to fix this problem. This is not acceptable, since we are being taken for a ride. Mail me at [protected]@gmail.com if interested. 2) I am planning to make black T-shirts on which it would be written in white. "Samsung LED TVs are crap" and at the back would be written "Ask me before buying, don't waste your money". Then would roam around all electronics showrooms in Bangalore over weekends. Would put same displays on my car window so that everyone in Bangalore traffic can see the same over weekdays while going to office. @Samsung folks, I have tried to get in touch with you many times to get this issue fixed, but please note you cannot keeping selling your sub standard LED sets and expect that the consumer would keep quiet. If you feel that customers who pay you money, deserve some attention and respect please contact me. Regards, Shatadip.