Samsung — Malfunctioning of Samsung LED TV panel | |||
Dear Sir/Madam, I have purchased Samsung LED TV 32", on[protected] for Rs.39, 000. Model number is UA32F5500AR. On Aug, 2014, i.e. after using for 10 months, I faced a problem with TV. The TV was shown to the samsung technician and was told that there is a problem with the panel. They have changed the panel with a new one without charging since it was within the warranty period. Now again after 12 months, i.e on 19-Aug-2015, I am facing the similar problem with the TV. Again the technician came and was told that again there is a defect in the panel which was replaced with the new one just 12 months back. I have raised the complaint through customer care (complaint number : [protected] ). I was told to pay Rs 16, 500 for the new panel for the TV which costed me Rs.39, 000. I bought Samsung LED product for its quality, trust in the product and after sales service. Rightnow, I am deeply disappointed on finding the sub-standard quality of Samsung. They gave a defective piece intitially and it seems that the panel malfunctions frequently because of some defect in the TV itself. What is the guarantee that after I purchase new panel, it will work for its design life. What is the design life of such panel which costs so much? Do you expect me to change the panel every year spending Rs.16, 500. I watch TV only for few hours in the evening as I am a working woman (Govt. teacher). Quality and branding of samsung is in question now. I need detailed reason and cause of malfunctioning of panel as I operate TV with just a remote.I am a responsibile citizen and a government teacher. As a government employee, it took me so many years to buy an LED TV. You cannot expect me to pay every year for the panel. Please resolve this complaint by replacing our TV with a brand new non-defective piece at free of cost. Or else I am planning to take this issue to the consumer forum court. Was this information helpful? | |||
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The manufacturers are manufacturing faulty design led tv's which are fragile and the internal screeen can be damaged very easily. The technician advised the internal screen could be damaged with a piece of rubber or even a pen.
And then the manufacturer fleece the customers to pay 80% of the product (Cost Internal Screen/Panel) to replace internal display!!!???
IMAGINE A PART THAT COSTS 80% OF THE PRODUCT COST DOES NOT COME UNDER WARRANTY!!! Is this a JOKE!
This is definitely cheating!!
Don't remember the earlier TV's having these issues. This issue is common with lakhs of customers fallen pray to this issue called "Internal Panel Cracked and hence is a Physical Damage" its all over the internet.
Why would anyone damage their brand new full hd led tv's, the one bought with hard earned money!?
Hope someone moves court against such manufactures. Can't fool and take your customers for a ride.