Samsung — Microwave oven

Address:Cachar, Assam

I purchased a samsung microwave oven model no MC28H5135VK, Serial no 078B7WFFC00537D on 2nd march 2015 at Silchar, Assam. But since 18th of sept there is some heating problem. i first lodged a complaint at samsung helpline no on 20/09/2015 vide referrence no [protected] and i was assured of engineer visit to my place within 24 to 48 hrs. but even after 2 days when no one turned up i called up service center. i was again assured of engineer visit by 8 pm of the same day and that too on priority basis, but unfortunately no one turned up. after repeated and everyday complaint thankfully and at last an engineer paid visit to my house on 25/09/2015. after inspecting for a while he said there is some problem with the condensed and it needs to be replaced and as he was not carrying it with him he shall be coming the next day yo replace it. the next day he called and said that the condenser was not available at silchar and as such he has placed order for the same from guwahati which is hardly 350 kms from silchar and well connected by road and air. we were told that the thing will take a couple of days to reach silchar that is maximumly by 28th sept. but unfortunately there was no news either from engineer or the service center. so on 30th i again called the helpline no regarding the non response to my complaint and again i was assured of a call back plus priority repair within one working day. but unfortunately again as usual there was no call back or engineer visit. now the matter is 1. is it not the responsibility of the company to look after customers complaint 2. is not the company responsible for giving false assurances 3. cant the company after promising to their customers arrange for a call back 4. does it take more than 10 days to repair a simple problem 5. when any thing however big or small can reach silchar from guwahati in less than 10 to 12 hrs why is such a small thing taking this long 6. is it not the duty if the company to inform to their customers the reason for delay in service 7. either samsung is least bothered about customer service or complaints or may be because the oven is under warranty and company needs to repair it free of cost they are not responding so i request to spread this message as much possible so that no oyher person gets cheated by samsung i request everyone to think innumerable number of times before buying a samsung product it took samsung more than 5 days to send an engineer and dont know further how many days or month they will take to repair it regards vikash agarwala
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18882
    Pending
    0
    Resolved
    11168
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information