Samsung Mobile — Defect piece

Website:samsung

I have purchased samsung galaxy grand prime 4G phone on 28 september 2015 from Reliance digital, Nacharam. After two days i observed it was a defect piece as the flash was not working.When i click pics the phone was getting restarted. Then i took my phone to samsung service center at Tarnaka the phone software was updated and was handed over to me, but to my surprise the camera was still not working. Then the samsung service center informed me as it was defect peice and it was not even a week that i purchased so they would try to replace the piece. And today after 10 days when i called they said that the phone cant be replaced. And they will try to repair the phone.
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18886
    Pending
    0
    Resolved
    11172
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information