Samsung Mobile — Faulty handset Samsung Note4

Address:

Pune, Maharashtra

I have bought Note4 by paying 53000/- in the month of April 2015. 2 weeks back phone was not showing network i went to service center, they said we will have to change the mother board. Within 4 months of how can a premium handset have issues like this.. but still i said please do it. after 3 days phone was handed over to me. after 2 days the Stylus stopped working on my phone where as same stylus was working fine on other handset. i told them if this is the state of quality of this handset please replace this or give me a new handset. which they are not ready. i tried contacting call center which is just like the handset worst in the world.. no resolution. finally started writing mails and one gentlemen called and said the phone will be repaired as we only offer warranty no guarantee and if you are worried for the phone post 12 months of expiry .. please buy extended warranty. my request to the company is that since last 10 days after paying 53000 i am without phone and you are unable to rectify the issue. why should i suffer. please give me a new phone or refund my money. How can they charge such amount for such inferior quality handsets.. please help me get my money or at least a new handset which i am sure of quality.. how can i trust a handset which is being repaired again and again at a service center