Samsung Mobile — For Mobile replacement

Address:	Chennai, Tamil Nadu
Website:	google

Respected sir, This side Tridipa Biswas.I am M.Tech student...samsung harassing too much to me.My father working in B.S.F., so you understand it is how much costly for me... Main problem I am facing in this phone: 1. Incoming & Outgoing call time I am unable to get opposite side voice. (audio problem) 2. After using 10 -15 mints its being warm.(whole set too much heat) 3. Unable to catch - up any network. 4. Connecting the charger that time it is blinking. 5. Many time it was hanged. 6. Mobile fully shutdown (it have 85% charge). I bought it 22nd may from GURGAON, since that time I am getting problem. lots of time I talked with Samsung's customer care. I visited Tambaram service center, chennai -45. They are tried for switched on then they are taking it under observation for some days.After service center manager tell me it is mother board problem...and he suggest me for replacement you talked with the samsung management team...but many time I called to the management team representative (Abhishek Kapoor ), Abhishek Kapoor Manager - Customer Experience Desk Phone:[protected] Extn 1580 (Mon - Fri, 08:30 AM - 05:30 PM) he is not attending my call..even I am sending 3-4 mail..he is not responding anything. And some samsung people called me and talk with me very badly...I am telling many time I need to talk with management team they tell to me you have extension number you called directly...we are not transferring your call.Some people also called me for replacement...I am not understanding any thing who called me please help me sir. In this time "Samsung is issuing in previous note-3 had problem, they are refunded my money, that's why they are not going for replacement or refund..because I am same customer and they are offering me for warranty period extension"-one question for my side...product is faulty it is customer's fault or company's fault.why I am taking extra warranty period every time problem come then I go to service center, It is possible for any student. As a customer concern I am requesting to samsung ( more than 3 month)still now I am getting dissatisfaction with this product.So this my humble request to you kindly help me for mobile replacement.I believe you are truly understand my problem...and solve it as soon as possible.Please help me sir (replace my mobile). complain id: [protected] ref. id : [protected] Please Please Please help me sir... Kindly revert to this mail. I shall be more glad if my request is proceed. Warm regards, Tridipa Biswas Mobile: [protected] phone: tri.[protected]@gmail.com (***Kindly Think on customer prospective then revert, where I have spend huge amount and time on this phone***)