[Resolved]  Samsung — mobile handset issue voice recording not working

Address:New Delhi, Delhi

Hi, I have been facing problem in my samsung grand GT-I9082 for the past two months. I have been visited samsung service center in Tagore Garden ie Mehar Communications for six or seven times. They just updated the software everytime and replaced the mike once. Also they kept my mobile phone under observation for two days twice. They told me not insert memory card on your phone, not to use skype or other voice calling applications. I tried evwrything but nothing works out. Still I am facing the same issue, the voice recorder is not working. Since I dnt get any solution from the service center I visited, I lodge a complaint in CustomerCare to the escalation team. I talked to each n every senior person there, Mr Vikar Siddique, Mr Dipanker, Mr Anurag, Mr Sumit, Mr Mayank. They are not able to provide the solution. Then I talked to Supervisor Mr Nikhil and then the floor manager Mr Nitin of the Samsung customer care. Nothing worked out but they transfered my request to Samsung head office. After escalating my request to head office, I got a communication that it needs to be repaired again and I need to visit the samsung service center again. But tell me one thing why should I visit the center again as I have visted six times and no solution has not been provided to me. I have told them to replace my phone as its still in waranty. But they are not providing me thi solution what I asked for. I am continuously following with the customer care executive s but it seems it does not bother to them. Can you please help me in getting my mobile phone replaced as the product I bought is not upto the standard quality. I have spent 20000 rs on this phone and continuously following up from past 2 months., but unfortunately the issue still persists and I am not getting solution for the same. Please help me in this regard. Awaiting response from your side. Thanks Ritika
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Aug 14, 2020
Complaint marked as Resolved 
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