[Resolved]  Samsung — Mobile- (May be) Cheating By Mobile Dealer and by samsung mobile service center abi guzar srinagar

Address:

Bandipora, Jammu and Kashmir, 193504

Sub:- (May be) Cheating By Mobile Dealer and by samsung mobile service center abi guzar srinagar

Before 2 and half month nearly 75 days i was waiting to repair my samsung a5 bec suddenly its touch screen not working from 75 days and i was calling to samsung
service center and someone was receiving the phone and always i got same answer that service center is closed due to curfew and violence in kashmir but finally on 15/11/2016
i visited service center abi guzar srinagar and they gives me a slip dated 26/11/2016 and told me visit at the same date and we will check your mobile.but on 26/11/2016
when i visited service center with my a5 phone and after long waiting 2 to 3 hours i showed my phone one of there customer care he referred it to phone work shop,
after 1 hour i shocked to hear that your phone can't be repaired under warranty because it is already repaired somewhere bec it has a copper panel in lcd back which is
not belongs to samsung and they told me you have already changed its lcd touch screen which have different copper panel so you have to pay for it if you wanna
change lcd touch and one person also told me if you wanna some jugaad discount then call me at evening.then i confused how it is possible.
so now i have one question for you, i have 12 months warranty of phone purchased date 7/1/2016 and i not remember exact date of fault i think in september, so from
january to september almost 9 months and service center told, you repaired it before right but if i have warranty of 12 months then why i paid 6000rs or 7000rs to
someone for lcd touch screen when i can change it free in any service center in india ? why i paid when i have remaining warranty of my phone. so who is responsible dealer where i
purchased it, service center abi guzar they don't want to repair it under warranty or me who has trust on samsung products, samsung LED, samsung refrigerator, samsung washing
machines, samsung mobiles etc

i have only one question for service center how you can said i have repaired it before when i have 12 months of warranty and why i paid 6000rs to 7000rs to repairshop
jab main iss ko free ma theek karwa sakta hu.
Finally i have to say dealer is responsile, if he gives me repaired mobile and service center persons who are not repaired it under warranty.

Complaint By:- javid

phone:- [protected] or [protected]

photo is attached of that copper panel