Samsung Mobile — Misguiding customers

Address:

Bangalore, Karnataka

I purchase samsung galaxy e 7 mobile in 30 may 15, phone serial number-rz1g31ja1nh imei-358186/06/283306/1 recently i found my phone's outer glass screen cracked, (cause being unknown) when i drew it out of my front pocket of trouser. The other functions of the "display" were working fine. When i went to the samsung mobile service center in yelahanka, bangalore to get the outer glass screen of display, changed. They denied to change the outer glass screen and told me that the complete display unit along with outer glass screen will be changed and will cost amount of around 8500 rupees. My inquiries further concluded that, apart from models like e5, e7 etc most of the other models come with separate outer glass screen which costs very low as compared to the complete display unit. My point of complaint is two-folds:- 1)when company knows that the outer glass screen is very brittle, , why do not samsung provides separate spares of outer glass screen of the above said model, so that a customer has to change only the outer glass screen 2)if at all you do not provide separate spares of outer glass screen despite of knowing its brittle nature, , , why did not you keep this point in knowledge of customers when you know that the breaking of outer glass screen will cost your customer the same amount that of complete display unit...Which is too high as compare to only outer glass screen . I have already put my point to your customer care referring complaint number_[protected].But they told me clearly that i have to pay for complete display unit to get the broken outer cover repaired. I find myself cheated by the samsung mobile company. I request you to look forward to the situation and help me to get my phone repaired in the budget of outer glass screen only solve my problem as soon as possible. Denying to entertain my complain will encourage me to put this point in consumer court and social media as well