Samsung Mobile — Replacement of samsung Note 4

Address:	Lucknow, Uttar Pradesh
Website:	samsung

I bought a Samsung SM-N910G (Note 4) IMEI- [protected] from the Sumsung store on 23th June 2015 by paying Rs 41900/-. Just after one month the purchase i started facing issues in the handset and complained to the helpline on[protected] they said we cannot replace the handset as it is more than 15 days old. After few days all of sudden the display of the phone became black I took it to the service center the said we have to replace the screen and kept the handset for 3-4 days and when they gave me the front panel of the handset was not properly fixed, I told them to fix it they said leave the hand set for 1 day I gave then the handset again. Once i got back the hand set the same problem existed again and again and even the persons at the service center they were not properly behaving and i complained regarding this to the samsung helpline .Every time i called the samsung they said Sir don't worry your issue will be resolved soon and keep calling me to service center for more than 10 times. When i got irritated and went to other samsung service center and they fixed the panel and just after 10-15 days my half touch of my phone stopped working I went again to the service center then the again replaced the screen. Now just few days again my phone got stuck and then got switched off and after that it was not switching on . I told this to the service center they said motherboard not working we have to change. after that i called the help line on 29th September and asked them this handset is a faulty one i don't need this i want replacement because i bought this just 3 months ago and i have visited service center more than 10-15 times so replace this handset. Then I got a call from Samsung head office from Mr. Sandeep designated as assistant manager (landline No. [protected]) .he said he will escalate this issue to higher authorities regarding the replacement and for approval of replacement. He said the service center will call you and ask you for submit the bill of purchase but till now i didn't get any call from the service center I tried calling Sandeep also but he never picks up the call. I called the helpline no. and told them the issue they said that they will arrange the call back from the service center and the Sandeep. I am calling them regarding this from 29th September. Now I am very much irritated and I don't to hear any excuse from them I want the replacement of my handset as soon as possible and untill then they should provide me a smart phone to use and I have all my data in that all my contacts which can be synchronized only on a smart phone.Please help me .