Samsung Mobile — Request for replacement of Samsung J

Address:

671533

I have purchased a Samsung J2 mobile on 26/10/2015. From the day of purchase I was experiencing network issue with the phone. I approached the shop and they said that, it was the problem with the settings and changed the same. Since my grievance was not completely solved, I approached the shop again and they asked me to take up the matter with Samsung care Service centre (S.R Communications) at Payyaannur. Service centre reported software issue with the set ([protected]) and corrected the same, but as the issue persisted, so I gave it to the service centre again([protected]). Meanwhile I was contacting the call centre, but to my dismay, their response was unsatisfactory and harsh. Unfortunately, I lost my hope in getting that particular set corrected. Therefore I request you to kindly replace the said Samsung J2 SET with a new usable Samsung J2 set. I value and believe in the brand Samsung mobiles and I hope that my trust in your brand truly deserves if you could settle my grievance as per my request to replace the set.