Samsung Mobile — Samsung Mobile-J700 : — Mobile not reachable but full signal coming in hand

jitesh kumar jha

from Pune, Maharashtra

Address:

201003

Dear Sir, I would like to bring to your notice that the poor state of after sales service of your dealer network extend to the customers. I purchased one Samsung Mobile & with in the warranty period it started giving trouble. I have visited the Service Center, RDC Rajnagar -, Ghaziabad U.P. They update the phone software & assure me that this problem will never occur. but before 6 days back i got the notification for software update then i install the update on my device & now again getting the same problem. they have not able to identify the problem. I have done two time complaint in Samsung customer service (Ref No-[protected]) but nobody solve the problem. Coming Saturday I am going again above service center for same problem. Kindly help Thanks Jitesh Jha [protected] Mobile Invoice No. # BLR_WFLD[protected] [IMEI/Serial No: [protected], [protected] ] Date[protected] Samsung Galaxy J7

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Comments

jitesh kumar jha

from Pune, Maharashtra

No Assistance for the problem from Samsung.

mvnjanardhan

i also have same problem

Samsung India Customer Care's response, Feb 22, 2018

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

mvnjanardhan

same problem. please help how to fix this problem

Samsung India Customer Care's response, Feb 22, 2018

Verified Support

mvnjanardhan

im also facing same problem.

Samsung India Customer Care's response, Feb 22, 2018

Verified Support

jitesh kumar jha

from Pune, Maharashtra

Very bad service from Samsung still they are saying your device is working fine. I am getting the same problem.

Samsung India Customer Care's response, Feb 22, 2018

Verified Support

mohdalisaif

from Hyderabad, Telangana

Getting same problem I have raised complain to higher level if the problem is solve I all inform you..

Samsung India Customer Care's response, Feb 22, 2018

Verified Support

Tota Hossain

from Bahula, West Bengal

In my J7 I have getting same problem from few weeks. Somebody help us how to recover from this problem.please help us.

Samsung India Customer Care's response, Feb 22, 2018

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Baskar Angappan

Hi all, found a solution to this problem. I bought J7 pro and I've airtel sim (which is recently bought one, 4G). If you see "Mobile network is not registered" problem when you are making a call, and incoming calls are going as "not reachable" for callers, then this solution will work.

Unlike one plus mobiles, samsung doesn't give option to disable "Enhanced LTE" which is nothing but VOLTE. But on 4G mobile modes, airtel in background trying to use VOLTE and thus the problem. I've downloaded "QuickShortcutMaker" app from playstore, and searched for "LTE" in that. It will show "Enhanced LTE Services" option under "Phone". Open it and disable it. This will make the problem go away.

If you don't like to go for above option, go to option and find "mobile network" and choose "2G only". This will also work. But you can't enjoy 4G data. Basically, problem is because of your network provider, who is trying to establish calls using VOLTE, which is making the trouble. On other hand, problem with Samsung is not providing this option in android 'N' version.

Samsung India Customer Care's response, Feb 22, 2018

Verified Support