[Resolved]  Samsung Mobile — Samsung S3 Smartphone Issues

Address:

Mumbai City, Maharashtra

Ipurchased Samsung galaxy lll Gt.-i9300MBDINS Imei:-[protected] from ArceeElectronics, Kharghar, Navi Mumbai on 22/10/13 vide bill no [protected]. Withinthree(3) months o[censored]sage the mobile mobile display automatically went off. At that time I was travelling, soI couriered the set back to home and I left for overseas. When my family wentto Arcee Electronics they flatly refused to help out. Finally we landed themobile at Nerul, Navi Mumbai Samsung service center but they refused to honourthe guarantee. However, they have said they can repair if I pay them aboutrupees six thousand five hundred( Rs 6500/-). Myfamily has two more samsung handsets in use, have invested so much in yourbrand and as such I feel betrayed by theattitude of your after sales service. I filed my grievances with Samsungcustomercare also Complaint No [protected] but they said it is LED black ot andit is not covered under guarantee terms. I am not technical expert but how cana mobile’s screen can go off . It did not fall anywhere and even service centeraccepts there are no signs of external damage, scratch etc. My other friend’salso S3 went out if order within a few months o[censored]sage and Samsung toldmotherboard is gone and is not undertheir guarantee. I wonder then what is covered under guarantee? I feel there is some problem with this S3model. Kindly request you to urgently look into the matter so that my defectivehandset is replaced by the company. Shashi Kumar [protected]