Samsung Mobile — Terrible quality mobile handset

Address:Thane, Maharashtra

Dear Sir,

I have bring to light the bad cutomer care attutide which we recently experiecend with SAMSUNG Repair Center Thane.

We have purchsed new mobile SAMSUNG Galaxy S Duos in month of July, 13 from shop infront of Thane station east. SInce we have purchased we never used its wifi option in device.

But recently when v got our WIFI device and trying to use the same we came to know there was some issue in the hardware of the handset.

The shopkeeper from whom we purchased the handset asked us to visit to SAMSUNG Service center in Thane (W).

On our visit, we were asked to keep the handset for 5 working days since the handset has hardware issue and wanted to replace the same.

We have asked for alternate peice but they denied and told us they dont have.

After we demanding for the alternate handset they agreed to give us simple handset.

But we cannot get the contacts details in simple mobile because of its memory capacity.

When I spoke to service center manager he straight away told me if you want to complain pl complain he will not able to help us in this regard.

Also he told me pl dont give your mobile right now pl complain and once you feel your complain is not resolved then you come to us.

I was iterally shocked on his remark and thought is this guy is so confident that we will not get positive feedback from SAMSUNG if we complain on such behaviour and service.

I was forced to write in this forum against SAMSUNG and if still they feel that they stand for quality then pl call us and register our complain against ur employee and provide us proper service for which we are liable.

My mobile no is [protected]/[protected].

If we dont get any response from your end we will really feel its not employee comment it is comment from SAMSUNG Side.


Thanks,

Deepanshu
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