[Resolved]  Samsung Mobile — Unsatisfactory Services of Samsung

Address:

Jaipur, Rajasthan

Greetings! This is the final call for my complaint for my mobile phone Samsung Grand GT I9082 and I won’t accept any apology from the company as it has already been done a lot but there is no solution to my problems. I’ve bought Samsung Mobile Grand – GT I9082, SSN – 19082 GSMH, FCC IO – A3LGT 19082, on 24/04/13 from Dealer : ASTEL SYSTEMS, C – 7, Gandhi Nagar Mod, Tonk Road, Jaipur – 302015, Rajasthan. I bought this mobile in April 2013 with loads of good reviews and excitement but it all turned into disappointment and irritation. In these past months I've lodged my complaint n-number of times but every time I receive a mail saying “We apologize for the inconvenience caused to you!” Then they give me a call saying send you’re mobile to the nearest service center and we’ll resolve the issue. But every time I spend my time in taking back up of phone and sending it to the service center but even after keeping my phone in observation for 10 days the condition remains the same. When I call them again then the reply I receive from there side is: “Sir, we have kept your phone under observation for days but couldn’t catch the problem, it’s not visible to our technical team.” I don’t understand this. Either the technician of the company is not equipped enough or maybe they believe their customer is lying. I’ve been patient for quite a long time believing that a Company like Samsung will care about its Customers but I was wrong. They don’t! I’ve contacted the CEO’s office twice but still my issues are not resolved. I demand an urgent replacement of the Mobile or total refund of my money as I’ve tried all my guts to resolve the problems. It is sad to say but if my Mobile won’t be replaced then I’ve to move to the Consumer Court. I’ll post my reviews about the poor services, ill customer relationship and satisfaction of Samsung on my blog, social networking platforms and other e-commerce websites. The following are the problems I’m facing for months: • The Touch doesn’t work too often; • The processor has turned very slow in working and efficiency; • Sometimes the display of the phone doesn’t respond while making calls; • The vibration of the phone starts automatically and I’ve to remove the battery to resolve this issue; • The mobile phone gets hung while working; • Even when the SIM card is inserted it shows No Network Available while the signals are visible and incoming and outgoing calls get barred; • When the SIM card is ejected then also signals are shown; • While the conversation is going on, the front keys and volume keys stop working and removal of the battery is the only remedy left at that moment. • During Incoming Calls the display of the screen often doesn’t respond neither do any button responds and when the phone gets disconnected automatically then the Mobile reboots itself; • The time displaying in the Mobile phone often depicts advance hours to the current time i.e. if the current time is 9 am then it might show 3 pm. SUNEEL DUTT GOYAL Additional Secretary General, Federation of Rajasthan Trade & Industry(FORTI) Consultant: Corporate Dairy & Agriculture Farming & Processing Ex. Vice President- Jaipur Stock Exchange Ltd. Ex. Director- Urban Co-operative Bank Ltd. Alwar 4, Vishnu Path, Satya Vihar, Lal Kothi, Jaipur, Raj.-302015(INDIA) ☎ +[protected]| Mobile: +[protected] ✉ [protected]@gmail.com ☞ www.rosebayorganic.com