Samsung Moile A7 — About sim tray problem

Address:

Alwar, Rajasthan, 301001

Grievance Cell
Samsung India.

Dear Concern,

With all due respect, I wish to bring to your notice that I purchased a Mobile A700 Galaxy A-7 Samsung from your authorized vendor on 06.05.2015. I was fully confident about the quality and customer service reputation of highly esteemed brand like Samsung and I am a regular use of your brand.
Further, I regret to say that the experiences I had in recent days were so shocking to me that brand like yours how could have so careless, irresponsible and unsupported service centers. My bitter experiences are as follows:

1. Suddenly second slot of SIM stopped supporting in my phone. I took it to your authorized service centre on 03.02.2016, they opened it in my absence and told me that the slot is broken and this will not be covered in the warranty.

2. When I again approach them to get the problem resolved as my set was in under warranty & I have even not even done any wrong or right practice with the slot section, this time they told that slot pin is not in shape & returned the handset without any acknowledgement. This statement was entirely different then the first one.

3. The way technicians were handling the phone was extremely uncomfortable & objectionable as it was showing that they are incompetent professionals to handle such expensive gadgets. By the time I reached my home the screen of the phone also get dislocated and touch features have stopped working which has happened due to complete negligence and incompetency of the technicians during reassembling of the phone.

4. On 08.02.2016 again, I went to them with my problem this time that service centre head told me to come some other day as his technician was not available. In this process neither they have registered my complained nor given me any kind of receiving.

5. As told by the service centre Head, I visited once again to their venue on 11.02.2016 and similar inconvenience faced over there. In the absence of any technical professional again my gadget got mishandled by him and without any assurance / solution get returned back to me with a piece of paper as an acknowledgement. In this period the touches screen not working properly.

In the context of above mentioned points you are being requested to take necessary action to get the discrepancy resolved by replacing the gadget to avoid inconvenience to one of your esteemed regular customer.


Your stand / revert on the same will be anticipated at the earliest for further plan action.


Praveen Garg
Advocate (Rajasthan High Court)
51. Scheme No.3
Alwar (Raj.)
Mobile [protected]
Mail: [protected]@gmail.com