[Resolved]  Samsung — Motherboard Problem due to Software upgrade

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Bangalore, Karnataka

Hello, I had changed the motherboard recently on 9th of August 2013 due a faulty motherboard, after replacement within 2 days again it was replaced due to faulty functioning of the motherboard. But now recently the software got upgraded when it was connected to Wi-Fi and the Touch screen stopped working after that when I contacted the service centre they said its a problem with the motherboard and it has to be changed. I didn't understand the point on how can a software update stop the motherboard working? When I contacted Samsung, there has been no feedback from the customer care till now. I need a clear explaination on How can software upgrade affect the Hardware unit, if it so why does Samsung launch new upgrades. Is the life of the Motherboard just 6 months. After Paying a huge price for a smart phone and getting the motherboard replaced thrice is a pain. I have been contacting the customer care with no response till now. Regards, Rohith Krishnamurthy +91-[protected]