Samsung — My Samsung LED TV not working after software updation.

Shekharsai

from Mumbai, Maharashtra

Address:

Surat, Gujarat

I have PURCHASED Samsung LED TV 40 inch having Model number: UA40D5500. In the year 2013. Few days back some sound problem comes in my TV so i contacted customer care executive, Executive told me to update the software, after updating the software(1016.1) the problem of sound is solved, but my TV switched off automatically after every five minutes so i again contacted customer care executive he send Service engineer for updation of software, service engg. also updated software many times but fails in updating. Finally service engineer told me that that this software is corrupted, so requires change of TV mother board . Sir your authorised service engineer Mr. Pramod sharma updated the software and found software is corrupted it means problem is from your side or created from your side, so why I bare the cost of mother board and service charges. Sir i already suffer this problem from last seven days because of your system problem. Requesting you to please solve my problem without charging any money. I will wait for your positive feedback and necessary action for two more days, Otherwise i will take legal action.

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Samsung India customer support has been notified about the posted complaint.

Jul 03, 2015

Updated by Shekharsai My contact no is :[protected]
my complaint was submitted to last 6 days but not response for your side
please take a proper action.earlier because of my LED in short time problem create.