Samsung — Need Help!!!!!Urgently

Address:

New Delhi, Delhi

Hi, I recently purchased SAMSUNG Galaxy S6 EDGE (Purchase Date – 23rd May -15), I bought this phone on my wife birthday occasion. Ever since we have bought this phone we are facing heating problem, while talking and paying games and while using camera. I had discussed this issue with the supplier from whom we bought this phone and he suggested to go to the service centre and get a BOA create thereafter he can get this phone replaced. Today, Morning I went to the service centre and explained my issue to them. After five hours of inspecting the phone they said they temperature is going up to 42 to 43 however as per their guidelines they standard it says 48 degree temperature than only they will be able to issue me BOA. I have Ashish Sharma (Who was wearing an HLC ID card in SAMSUNG office) and Sandeep Sharma, they wanted me to leave the phone for 24 hours however can any explain me why should I leave my phone for 24 hours when I have just bought this phone a day back and when they have diagnose issue in 5 hours than why can they issue me a BOA. I tried explaining them, under AC if the temperature is going up to 43 degree just imagine when my wife would be travelling with the phone on outside temperature. We are not even able to hold the phone and even the service centre guys saw them self and felt it. The story doesn’t end here or pain, they asked me to call SAMSUNG customer care cause they are not from SAMSUNG I did that also and customer care said they can’t do anything we have to speak to service centre guys not sure who is the accurate consultant of SAMSUNG. I personally have been a loyal customer to SAMSUNG and even I have bought AC and washing machine. However after today my impression is worst to deal with or most awful experience. As you can see the phone has personal attachment and I hope someone can understand my situation it’s just a 2 days old phone and I am not getting any support here. The answer is NO however this is my last try as I still believe that SAMSUNG as a brand will not leave his customer alone. CASE Number from Service Centre: [protected] CASE Number from SAMSUNG Customer Care: [protected]