Samsung — Non cooperation from seller or service centre

Address:

Giridih, Jharkhand

I have purchased one mobile samsung model no: 310(image attached) on 23/02/2015 from m/s vinayak telecom, bus stand road giridih- 815301, jharkhand. I observe since last week that an indication of earphone jack appears in the screen . I have contacted the shop for rectification, but they ruthlessly refused to help, rather they sent me to the samsung service centre near bata in giridih. The service centre persons after taking a long time declared that this mobile has been poured in water, hence an amount of rs.500/- will be charged. I assured you that this set was never poured in water and the charge advised me is on very higher side. You are requested to direct these person for a better customer service and rectify my mobile on reasonable cost. I am sending the photo for your reference. Arvind kumar giridih [protected]