Samsung — Non functional of Washing Machine - Front Loading.

Address:

Khordha, Odisha

I have purchased a Front Loading Washing Machine on 07.10.2011 with Model No.GWI 5511 RES SLR. I have lodged a complaint on 21.2.2015 with Call No.W[protected] & Secret Code is 312. The Mechanic visited on 23.2.2015 and told that the PCB & Motor was not functioning and it should be replaced for which an amount of Rs.16000/- (an huge amount for me) is required for this purpose. In this regard, it is informed that during warranty period, the machine was repaired so many times. Further I am not able to spend this huge amount for repairing since it was purchased only in Oct. 2011 i.e. 3 years & 4 months and only 1 year 4 months past after 2 years warranty period. Now I proposed that you may repair the machine by a marginal amount i.e. below Rs.5000/- for which I able to pay or may be replaced the same at your level. Hence, you are requested to advise me the positive solution to avoid further file a complaint at consumer court. SC Tripathy 23.1.2015 Cell No.[protected] E-mail: [protected]@gmail.com