Samsung — PATHETIC RESPONSE FOR CUSTOMER REQUESTS / COMPLAINTS

Address:

Guntur, Andhra Pradesh

I HAD PURCHASED SAMSUNG REFRIGERATOR IN JUNE 2014. MODEL NUMBER RT39FDAGASL/TL. SERIAL NUMBER 53034DAF200336M. THEN SINCE FROM AUGUST 2014 TO TILL TODAY I HAD BEEN REQUESTING SAMSUNG CUSTOMER SERVICE CALL CENTER ON THEIR TOLL FREE NUMBER FOR FOUR YEARS EXTENDED WARRANTY. MY SAMSUNG REFERENCE NUMBER IS [protected]. THEY TOLD ME THAT WITHIN 48 HOURS THEIR SERVICE REPRESENTATIVE WILL CONTACT ME AND PROVIDE ME EXTENDED WARRANTY ON PAYMENT BASIS. BUT TILL NOW NOBODY HAD CONTACTED ME REGARDING THE SAME. I HAD MADE NUMEROUS PHONE CALLS TO SAMSUNG SERVICE CALL CENTER ON THEIR TOLL FREE NUMBER BUT EVERY TIME THIS IS THE STANDARD REPLY FROM THEM NOBODY IS APPROACHING ME TO PROVIDE THE SAME.. NOW ONE THING I WANT TO TO ASK SAMSUNG AUTHORITIES, WHAT DOES 48 HOURS MEAN IN THEIR DICTIONARY ?! DO THEY HAVE SEPARATE TIME DURATION FOR 48 HOURS ?! LIKE FROM AUGUST 2014 TO TILL TODAY ?! AGAIN RECENTLY MY REFRIGERATOR DEVELOPED SOME PROBLEMS LIKE ABNORMAL NOISE FROM COMPRESSOR, EXCESSIVE MOISTURE, NO TEMPERATURE CONTROL, ETC. HAD LODGED COMPLAINTS ON THEIR WEBSITE. MY COMPLAINT NUMBERS ARE [protected], [protected], [protected], [protected], [protected] AND NUMEROUS REQUESTS OVER PHONE TO THEIR CUSTOMER SERVICE TOLL FREE CALL CENTER. EVERY TIME THEY ARE GIVING ME ROUTINE INSTRUCTIONS, I AM FOLLOWING THEM AND NOTHING IS HAPPENING. TILL NOW NOBODY FROM SAMSUNG HAD EVEN BOTHERED TO CALL ME OR HAVE A PERSONAL LOOK OVER THE REFRIGERATOR TO LOOK INTO THE PROBLEM. WHO WILL BE RESPONSIBLE IF ANYTHING UNFORESEEN HAPPENS WITH THE REFRIGERATOR OR INDIVIDUALS BECAUSE OF THEIR CARELESSNESS AND CASUAL ATTITUDE TOWARDS CUSTOMERS' REQUESTS / COMPLAINTS ?! WHY THEY ARE NOT GIVING PROPER RESPONSE ?! I FEEL THAT THEY ARE HAVING MALICIOUS / FRAUDULENT / CHEATING INTENTION THAT THEY WILL DRAG THE ISSUE TILL WARRANTY IS OVER SO THAT I CANNOT GO FOR EXTENDED WARRANTY AND AFTER THAT THEY WILL CHARGE HEFTY AMOUNT FRO REPAIRS OF THE SAME. SAMSUNG PLEASE FOR GOD'S SAKE CHANGE YOUR ATTITUDE. PLEASE PROVIDE IMMEDIATE RESOLUTION TO MY GRIEVANCE TO AVOID FURTHER INCONVENIENCE, HARASSMENT, PHYSICAL AND MONETARY DAMAGE TO MYSELF.