Samsung — POOR QUALITY PRODUCT SOLD TO ME //NOW REQUEST FOR REPLACEMENT

Address:

Korba, Chhattisgarh

Dear Sir, I have mention below our conversation with samsung, as i have purchase samsung tab 4, four month ago with span of 4 months of time their service center people have change two times mother board i have requested him to replace the product as they have sold me the damage product. kindly help in this matter . Thanks andd regards, Mritunjay [protected] Your question Mr Shlendra, This is to inform you that your product not as per the other company standards the quality of product is very poor compare to other company, this is to inform you that in new tab two times your service engineer is going to replace the mother board and are you giving me the guarantee that after repairing of 2 time again mother board your product will give same service or you will replace if same problem repeats . 2. as all in your organisation to whom i was spoken till date only one person is responding that is mr. amol esclation desk. as he informed me that you have updated in system that you have offer me three months extended warranty which is completely wrong and same recording of our conversation is given to cnbc awazza( In telephonic talk you have not offer such things and same day night i have called call center and they have informed me that you have updated like this ), this will show your image and your company without informing to customer and without taking his consent your are updating wrong information to company this information given by your call center people.so i will assure you that in future no body from my relatives and friends will purchase any products from samsung and this all conversation on i am putting in social media also let them decide them self what actualy samsung company is, same thing i have inform to cnbc tv also. i was suffered loss of 17000.00 . some body also telling that your intention towards replacement of tab is only based of monetary benefit from customer, this information is given by your company staff. NOTE: AS YOU HAVE GIVEN ME THE FINAL DECISION ON THIS ISSUE I AM TAKING THIS MATTER TO CONSUMER FOURM. NOW GIVE REPLY ON COURT . THANK YOU SO MUCH FOR YOUR COOPERATION AND YOUR COMPANY. Dear Mr. Choudhary Greetings! This is in regards to the complaint of your Samsung SM-T231NYKAINU, bearing serial # RF2F7086V9N. It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized therefore, Samsung products stand out as best as compared to other products in the same category. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. We assure you that we are doing our best to give you a perfect resolution for query and you will find no performance difference in your product post repair. Samsung repair process ensures equated performance of your product to your satisfaction. We hope that you will appreciate the fact that we want to give you the best resolution therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit. As gesture I can extend tab warranty for three months post repair. Please let me know once repair done. We once again request you to visit the nearest SVC center so that we can provide you necessary service for satisfactory performance of your Tab. In conclusion, based on our discussion we will not be able to cater your request for exchange or refund of the above said product. We value your relationship with Samsung and assure you of our best services, always! Please note this is final solution from Samsung. Regards Shailendra K Jha Manager, Customer Experience Phone # [protected] Extn 1532 (Mon - Fri, 08:30 AM - 05:30 PM) I have purchase Samsung tab 231 tab4 on dated 28.10.2014.from your authorized dealers (Samsung smart plaza m/s pushpak electronics korba chhattisgarh) for that the invoice copy attached .this is to inform you that this product is not working properly we have already given the complain on 06.04.2015 that sound is not working your service center in korba chhattisgarh inform us ref no.[protected] dt 23.3.2015 the mother board has to be change then only it will work .we have given the request for change of mother board Ref complain no. [protected] dt 06.04.2015 after couple of days now again head phone not working even speaker voice also not coming properly, now today again we have visited your service center in korba chhattisgarh 495677.now they are telling that we have to change the IC of the tab.now we are anoid of the product quality and the services we are getting from your services center, when we are asking the job card for the above two complain that they are telling we do not have such type of service to give job card then we have called your customer care no. and requested for the same . this is the service or misguiding activity doing by the service center .which is not at all tolerable for any customer. i request you to kindly replace my Samsung Tab4 231 product or returned my money as your organization are cheating the customer and your service center misguiding and making fool to customer. i request you to look into this matter on urgent basis otherwise i have to take serious action against your organization, and will claim mental, physical, financial loss.