[Resolved] Samsung — poor quality product and service, refund

Subash N Subi

from Ratnagiri, Maharashtra

Address:

Palakkad, Kerala

Registered Complaint number :- [protected] MODEL :- galaxy s duos GT-7562. Date of purchasing :- 12/04/13 My mobile having frequent complaints, software and hardware. I had serviced my mobile 7 times in their authorised service centre from the date of purchasing. After first service, i used that mobile as per their advise only. Kindly note that there is no faults or mistakes from my side. On previous services they replaced mother board once. At that time they offered refund in case of if the same hardware seems problems in future. This time they replaced mother board, touch and led hardwares without my knowledge and premission. They serviced my mobile instead of refund. Regarding this i mailed and talked with company but they refusing for refunding. Please kindly note that i have to pay money for their services if that mobile having problems after warranty period gets over. I paid for that unquality product and facing problems for their services. So kindly please do the needful actions.

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Complaint marked as Resolved

They refused to refund or exchange the mobile. They had serviced my mobile and asked to collect the mobile. these service has been done without my knowledge. I was not ready to collect that mobile. at last After submission of complaint mobile and its all accessories, They refund the same amount that i purchased.

Feb 14, 2014

Updated by Subash N Subi Company registered complaint/reference number [protected]. My contact number [protected]. I had talked with samsung managers many times about my mobile quality and performance. Their service manager named mr.binoy, at palakkad district, kerala state always misbehaving with me. He is using bad words. Due to frequent complaints they had extended my warranty for two months. But after that also its having complaint and i serviced more than 7 times. They offered refund is any hardware shows complaint. This time three hardwares are replaced and serviced without my knowledge when i submit mobile for refund. And present they are refusing refund by saying at present mobile is working well and they extended warranty. My point is, even after they serviced my mobile for 7 times, what is the quality of that product and how can i trust their service and product? Kindly note that i have to pay money for their service while warranty period gets over. This is cheating. I paid for that worst quality product. I need refund. Kindly please do take needful actions. Thank you.