Samsung — Price escalation

Address:

Ernakulam, Kerala

Sir, I am a temporary resident of Ernakulam and staying at Chalikkavattom, CC47/1658 Avani, Venala PO, Ernakulam. During 3rd week of May 2015 especialy on 20th May I approached shop Named Samsung Authorised Service (By Swiss Time House) centre, Suituated at GCDA Complex, Marine Drive(Their Contact No.[protected], 2354959) for replacing the Back pannel of my Mobile Model No.GT-I9003.I asked its price .After checking its price from their Computer they informed its price was Rs.300/-, But they informed it is not readily available with them and order have to be placed.I agreed to place order.So they placed order and asked me Rs.100/-towards advance payment.I paid Rs.100/.in advance and gots receipt No.499 dated[protected].They informed me after one week you might come and collect it.On 27th May I received SMS informing me by them the ordered item has come and asked me to come collect it.Accordingly on 29th May I approached their shop to collect it.They created a bill No.SC373 in form No.8B by billing amount Rs.420/-(which includes Rs.400+Out put vat). I was suppose to pay Rs.200 as balance..When I enquired of its increased price they became violent and informed if you want take by paying Rs.320 or take back the money given in advance...The act of business man is totally fruad and unethical act towards me as a customer. Hence request your kind interference to resolve my issue...And request to warn such business people or cancell their lisence with immediate effect or otherwise this matter, I may be forced to take up to extreme higher up..It may be a small amount to compromise with..But this types of games they play with all customers.For the sake of victims of all these unethical business people law and rule of the state is be more vigilent for the safety of the poor consumers. Thanks with Regards Johny Andrews [protected]