[Resolved] Samsung — Product betray

Surpal

from Punch, Jammu and Kashmir

Address:

New Delhi, Delhi

I am Surpal Singh and I am working with Maruti Suzuki India limited I received a call from Samsung office a few days back the caller name was ms Tanuja she told me that you are the one of lucky customer of Airtel user so that's why our company Samsung will giving you a mobile phone I.e.-Samsung galaxy j7 with some discount In the market that phone is available in range from 13000 to 17000 but as your are the luck customer so our company will give you this phone in 4100 only the mode of the payment is cash.
She told me that the phone has been delivering to your nearby post office after giving the payment you will get the mobile parcel
Today at 11:30 am I received a call from MS Tanuja she told me that the mobile phone parcel is available at your post office so you will go pay and get the parcel
After receiving the parcel when I was open it there is no mobile inside in it in fact there is a statue of goddess Laxmi and one red cloth
So this is totally bullshet
Again I call her back and said her to that abnormality happened with me
She told me to contact our enquiry department Mr Abhay
When I call Mr abhay he said that drop an email to our is that is [protected]@gmail.com
But I Get no reply from them
This is my worst experience with the Samsung mobile company that I had ever never seen in my life.
My humble request to you is that please sent me a mobile phone or I want my money back
Please take necessary actions and resolve the issue as soon as possible.

Regards Surpal Singh
[protected]

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Nov 3, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Samsung India Customer Care's response Dear Customer,
This is in reference to your email / letter dated 04.12.2015 wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd