Samsung — Re-occurence of issue from Last 2 month still no permanent solution

Address:

Thane, Maharashtra

My complaint (Complaint No : [protected]) is lodged with samsung care on 16th May 2015 regarding re-occurrence of issue even after getting repaired for my Note 4 ( SM-N910G). The issue started with the lollipop update. Post updating the device with lollipop it worked fine for 2 days, then all of sudden my device got restarted and got stucked at Boot logo. Hence I took my handset to Samsung Service centre (Unique Telecom ), where initially I was told to collect the handset in 1 Hr. But later I was being informed that my handset mother board is dead and it need to be replaced for which I was advised to come and collect the device after 2-3 days, but even after 3 days my device was not repaired and finally I got my device back on 5th day that too after much follow up with service centre. My phone booting issue was resolved by now. After using my device for some time I noticed my back key was not functioning properly, thus I took the handset once again to the service center for repair, but from that day till today I have submitted my device to service center more than 4-5 times, each time the device is repaired, the issue re-occures and still the issue is not getting resolved permanently . Thus I have lodged a complaint (Complaint No : [protected]) with Samsung care with an expectation that my issue will get resolved ASAP. But unfortunately even after calling Samsung care 9-10 times my issue is not getting resolved and I’m not getting any proper support. Each time I call Samsung care I’m getting just an assurance of getting call back from Samsung, but except one call ( on 18th may 2015) I have never received any call from Samsung. It only me every time who is following up with Samsung care to know the status of my complaint for getting my issue resolved. At present my device is with Samsung service centre from last 3 days. I’m expecting a call from samsung technical team who can look into this matter and get my issue resolved on priority permanently. Today I really feel regretted for buying Samsung Note 4 device, As from the 4th month from date of purchase, my device is more with Samsung service centre for repair, rather than me.