Samsung — Received Scratched Washing Machine

Dear Sir, We are the Samsung Customer.We bought a washing machine from BAJAJ ELECTRONICS at Kondapur, Hyderabad on 14th February'2015.At that time the sales person told that they didn't have the stock, and they would deliver the same in good condition from the go-down and we believed. But after delivery when we unpacked the machine before the technician, we found many scratches and spots(not erase able) on both side of the machine. Immediately we made a complain to the dealer and, Samsung person took the complain. And they started to make a lot of excuses and every time we had to contact them and even not got a phone call from their side. This time when we asked them to bring the machine in show room so that we can check the machine befor replacement and that time they are arguing that they dont have the authority to open the pack, whatever Samsung company delivers and they delivers the same thing to the customer.Anyways at last we managed to get the replacement on 20th Feb' 2015, Again we found some scratches on the lid of the washing machine. But we did not make any complain to the dealer, because we thought that it is better to inform you than the dealer. We are really fed-up. We are not satisfied with their service and behavior. I am writing this letter hoping that you will take the immediate action. Model No. WA75H4000HP/tl Please find the attached images for Scratches and invoice Best Regards, NIlay Mandal([protected]@gmail.com) Papiya Dey([protected]@gmail.com)
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