Samsung Refrigerator — Complaint of Samsung Side by Side refrigerator from Chandigarh.

Address:

Chandigarh, Punjab

Sir, I had purchased a Samsung Side by Side refrigerator from Chandigarh a few years back, and the same was operating at my residence in Chandigarh since the past few years. The refrigerator had been installed by Samsung service center personnel and we have been operating it as per the directions and instructions of the company. The refrigerator has never even been touched by any other person than a genuine Samsung service centre person. Now about 8-10 days back, the refrigerator malfunctioned all of a sudden, and we registered a complaint with the Samsung Chandigarh service centre (Complaint No. [protected]), and we were asked to send the refrigerator to the Samsung Service Centre at Plot No. 182/34, Industrial Area, Phase 1, Chandigarh, and on 22/08/2014 the refrigerator was duly sent to them. Now we have received the refrigerator back on 27/08/2014, with the service centre saying that the ‘internal wiring is faulty, and hence cannot be repaired at all’. I have repeatedly requested them firstly we have operated the refrigerator strictly as per the installation instructions, and nor has any unauthorized or outside person ever even touched the refrigerator, and that even then in case there any cost of repair of the refrigerator, we are ready to bear the same. But to hear from Samsung that such an expensive refrigerator is suddenly not repairable at all, is very disappointing and disheartening, and definitely it has affected the quality image of the products and service of Samsung. We had bought this refrigerator a few years ago, thinking that Samsung has much better quality than other brands such as LG etc which are in the market selling similar products, that we shall avail good quality, and good service from Samsung for a long time. I hope that Samsung company shall take due note of my problem, and repair our refrigerator, as failing which we shall have no option but to seek a legal course in the Consumer Courts of Chandigarh, for the redressal of our very genuine grievance as we cannot absolutely dump or discard such an expensive piece of equipment just after a matter of few years, and that too particularly when it has been installed and operated as per the company instructions. I am retaining a copy of this mail for future reference, and I hope that your company shall definitely help a genuine customer, with a very genuine complaint, so that we can avail the service of such an expensive piece of equipment by Samsung. I am enclosing the pictures of the refrigerator for your reference and perusal. Hoping to hear from your end soon. Pavail Gill. House No. 182, Sector 18-A, Chandigarh. Tel: [protected].