Samsung — Refrigerator Not Working - Insufficient Cooling

I Purchased this Samsung refrigerator RR23J2835SZ on 20th June. Within one week of purchase I found that Refrigerator is not cooling and items placed in refrigerator are getting rotten within 4-5 hours. I have lodged at least 10 different complaints for this Issue staring from 29th June till date. It's been 3 months and SAMSUNG has not resolved the issue yet. Three different SAMSUNG service engineers have come till date to diagnose the problem and all of them have confirmed that refrigerator is malfunctioning and Cooling is Insufficient. However, no action has been taken by SAMSUNG on this issue. Complaint reference No - [protected]. Complaint Nos - [protected], [protected]


Update on October 9.

After registering a complaint with CEO channel, again they sent me an engineer, this time they called him Sr engineer. This was the fourth engineer to Visit my place and like previous three, this one also confirmed that refrigerator is not cooling properly. This time I asked him for the proof so that I can post it here. temperature readings attached. Engineer confirmed that for various zones temperature is good 5-6 degree higher than it should have been.

Update on 31st October,

Now the defrost function is just not working at all. I have put it on defrost from past 3 days and still there is a lot of ice formation. I am so sick of this refrigerator, never ever recommend SAMSUNG to any one on the earth. This is the biggest fraud company in entire world. I wish the owners rot in hell.
These goons are just waiting for my warranty to get over.

Can some one tell me how to send a legal notice to SAMSUNG.