[Resolved]  Samsung — Refrigerator performance and poor service

Address:

Ludhiana, Punjab, 141001

Hello sir, i bought samsung refrigerator model number rt36 from video vision sales corporation, ldh on 12/06/2013. After 2 years only the fridge starting giving problem of gas leakage.
Once we got it rectified by paying 1200rs but again we faced same problem of gas leakage again after 2 months. Again we got gas filled up and now again after the period of 2 months we are facing the same issue. We logged a complaint against it (Complaint number-[protected]). Our complaint was looked after by one o[censored]"r service provider, he just came and said its gas leakage issue. He"ll send gas department person. We asked him to send the person same day as its very difficult without refrigerator. But the gas department service man came after one day in the afternoon. He came and said its oil leakage and compressor has stopped working as the fridge was running without gas. None o[censored]"r service man told us to switch off the refrigertaor. I am not at all happy with u, r service. I had kelvinator refrigerator for 17 years but this samsung refrigerator gave us so much problem in just one year only. I request u to look into the matter and i want u to get my refrigerator replaced instead of repairing as there is some manufacturing defect in this refrigerator due to which we faced so much problem in one year only. I hope my request would b looked upon, i'll b very thankful.