Samsung — Refrigerator Warranty

My shiny new Samsung french door began leaking water from the ice bucket last week. I tried to remove the ice bucket, but it is stuck and will not budge. I watched the videos online and, when nothing seemed to work, called Samsung to get it serviced. My wife explained the problem to a very helpful person ( ? named Annie. ) We bought the house on July 30, 2014 and all the appliances in the kitchen were new (and ALL Samsung). The house was gutted and redone prior to our moving in. The appliances were purchased by the builder in March of 2014. I have no receipts. Annie said if we could get the builder to confirm that the appliances were new at time of move in, they would honor the warranty. That made me hopeful. I contacted the builder, who emailed Samsung stating that that was indeed the case. I should also mention that I registered the product shortly after we moved in. The next day I received a phone call stating that I needed a copy of the receipt, which I explained I did not have and did not have access to. This person was NOT helpful and we seemed to have reached an impasse. I am disappointed in the customer service I received and am now looking to pay someone to repair my refrigerator ( I have turned the ice off...in JULY!). I am also concerned that my other appliances are also Samsung ( DW, microwave and stove) and that I can expect THEM to fail. I am in the market for a new cell phone and will not consider Samsung for this reason.