Samsung — Regarding poor and Substandard Quality of the Product and Accessories

Dear Sir/Madam I wish to inform you that I am one of the most unfortunate customer of the reputed NO 1 Sam sung Smart Mobiles I purchased Samson's MOBILE hand set as per the details given below for your kind perusal and immediate necessary action please. Product GT N7100 ADINU Product Serial No RFICA5ASZVT D O P of Product 2012.12.11 Ref No [protected] Model No P G T ICXXSOH Certified No IN 12167281 H Extended Warranty 2014.12.2010 Cost of the Hand sent Rs 37000 Flip Cover 1650 1650 X2 Within two months of our purchase we started facing lot of problems with the above hand set. We have sent several hundreds of mails to your Samsung office and Customer Care with regard to manufacturing defects of the above hand set and have requested for FULL REFUND of our money. in view of the Defective hand set delivered to us. For your kind information we have replaced the following accessories within a period of one year accessories for the NEWLY PURCHASED SAMSUNG GALAXY NOTE II HAND SET.: Head Phone 3 times Data cord 3 Times Phone Charger 2 times Flip Cover 3 times ( all original costing Rs 1650/- each Display replaced Costing Rs 7400/- Extended Warranty Amount paid to the Co Rs 2.500 Overhead/Conveyance expenses incurred pillar to post Rs 5000/- directly incurred by us Time loss/spent unaccountable Several times we visited Samsung Service centres at Adyar/Mylapore/Nandanm/ 4th main road, Adyarr, Chennai at M/S Hifi Solutions, Mylapure, Chennai Each of your service centres totally differ / vary in fixing the problems/issues. Each of the Samsung Service Centre basically differ and finally convenince the customers to buy the accessories stating there is no problem with the hand set and to REPLACE THE ACCESSORIES which is again not COVERED IN THE WARRANTY OR EXTENDED ADDTIONAL WARRANTY ALSO. While Hifi solutions confirms only there is problems with the Handsets and not with accessories. However finally in the end we will be finally taken for a ride and keep on buying accessories/spares for the above mobile hand set . In all we have spent more than Rs 50, 000/-- for the SAMSUNG GALAXY NOTE II MOBILE HAND SET with no resolution from the COMPANY till date. One problem after another is cropping up one after the other. . .I and the SAMSUNG COMPANY IS BEING deaf ears to our problems/issues with above mobile hand set . We have sent several hundred of mails/complaints to SAMSUNG COMPANY.. Although they had assured support and help for replacement/refund, but we are not getting any reply in this regard. We are totally heart broken and help less. Against during Decvember 2014 we got the DISPLAY replaced on payment of Rs 7400/- at SAMSUNG SERVICE CENTRE ONLY. . We have again handed over the above SAMSUNG Galaxy MOBILE HAND SET VIDE BILL NO [protected] DATED 04.12.14. and in all we paid Rs 7400/- towards display charges to Boscon India Limited We earnestly request your good self to kindly arrange for FULL refund of our money, since we have undergone lot of difficulties and having the extended warranty with SAMSUNG on payment of Rs 2500/- is off no use at all. Merely the company is making money out of accessories sales. We have incurred huge expenditure on Accessories/spares/overhead on our SAMSUNG GALAXY NOTE II MOBILE within 12-18 months.. We have been patiently waiting for your response/resolution but till date there is no action from the company. We have no other option but to approach the CONSUMER FORUM for support and help in this direction.. . Trust the Authorities would appreciate all our continued cooperation/ patienance and do the needful . Thanking you, Ramachandra Mohan [protected] [protected] [protected] Flat No 1 Florentina Apartment Gandhi Nagar, Adyar, Chennai 6000290 .