Samsung — Replacement of Phone having manufacturing defect

Address:

South West Delhi, Delhi

Bought galaxy note 4 for Rs 60, 000 on 21 Dec 14 from Shivalik retailers pvt Ltd located in ambience mall Gurgaon. Noticed abnormal distortion in speakers on 23 Dec 14 & reported the matter to same retailer on phone on same day as I was away from station. He told me to report on next holiday which I did on 28 Dec 14. Than he told me that phone can not be replaced as it is more than 7 days old & hence not meeting DOA criteria. I was told to report to service centre as it was closed on Sunday so i reported on 30 Dec 14 after taking leave from my office. They also told me that speaker assembly is required to be replaced but not available with them so told me to report next day. I called up customer care, they also told me that phone will not be replaced but they will send an engineer who will repair my mobile & also provide me with a set for use. But no body has reported till date. I had also lodged a complaint through email to executives of samsung on their website buy no reply received. Firstly after paying Rs 60000 nobody will accept a phone having manufacturing defect which needs an immediate repair. Secondly none of the Samsung employees ever told me that i have to report the matter within seven days physically, although i reported the issue well in time for DOA, and neither was i aware. On seeking clarification that why I was not informed so that I could bring phone immediately, they apologised for the lapse. Thirdly problem with speakers is not a functional problem which has developed over a period of time as the mobile was used for only one day when the problem was discovered, it is definitely a manufacturing fault / defect. I also own a note 3 presently & had note 1 & 2 also. May I request you to arrange for replacement of my phone at the earliest Pl. Thanks in advance