Samsung — Required replacement for defective piece

Address:Bangalore, Karnataka

As I am Arun kumar([protected]) I bought New Samsung galaxy S5(SM-900HZBAINS) On 29/01/2015 from the THE PHONE STORE located in Koramangala Bangalore, KARNATAKA.
On 1st and 2nd of feb I noticed that the phone is to get heated when not in use also
PROBLEM 1: when in normal use the phone used get heated heavily and
PROBLEM 2:IT WAS BRAND NEW SAMSUNG GALAXY S5 WORTH RS 34900/-, STARTED GETTING HANG WITHIN A TWO DAYS THAT TO 4 APPLICATIONS USED.
PROBLEM 3:Compare to my other Samsung galaxy s5 this brand new was very bad in battery backupOn 2nd of feb I had been authorized service centre (TELENET SERVICE CENTRE ) which is located in koramangala Bangalore so there was huge crowd in service so came back to the The phone Store where I bought Samsung galaxy S5.On the same day I spoke with Samsung promoter (Vijay) even he noticed that the phone is getting heated heavily and he told that he is taking the phone to authorized Samsung service centre and he logged on 3/02/2015(13:36:02).JOB SHEET NUMBER-[protected].There was no update from Service centre I personally went on 9/02/2015 to check about the phone status and directly spoke with Manager (GANAPATHI BHAT) And manager replied that they have sent twice to get a approvel for DOA from Samsung head office and it was rejected.Reasons for rejecting approvel for DOA1. The brand new Samsung galaxy S5 is only getting heated upto 45-46 degree itseems and the Samsung head office people ready to give DOA only if it is more than 48 degree After keeping my in service centre for SIX DAYS service centre people had only checked the heating issue and there was no answer from authorized service centre.And MR.GANAPATHI BHAT (manager )of authoriazed service centre replied that he is helpless and told us to complaint by calling the customer care no[protected] On same day I spoke with samsung customer care executive @4.30 and those people told that they get back with solution for the issue with in 4hours and after waiting for 24hours also no one were bother about my issue and my reference number given from customer care was [protected].2. The next fine day I got a call from Samsung service centre from Chennai saying that he is from SUPERIOR ESCULATION TEAM by NAME-ARAVAZHI told that they cant give the replacement and the phone is ready now, so I argued with regarding the other two issues so HE PROMISED ME by saying that you can go and collect the phone and use for a day and the job sheet will be not closed so that still if you are facing the issues with the phone we are going to replace the phone, so on 19/FEB/2015 I went to service centre to collect the phone @3.00pm and once after getting the phone reached office once more my phone started getting heated and hanging while in the normal use also so @ 6.00pm in the same day I returned back my phone with all full kit and spoke with the manager, and the manager replied that even now I cant help you out unless and until I get a mail from Samsung head office . 3. On the same day I called to customer care to In form regarding the issue and they took 20MIN to connect me for the ESCULATION TEAM and those people informed that there is no history on there system regarding the issue which I have faced and I spoke with them for 45min … and once more they promised me that they are going to call me back with in 4hrs and resolve the issue and on Sunday they had called to my number and informed to go for service centre and once after going there once more those people are giving me the defected piece ….a) AFTER PAYING 34900/- why i should go with the defected phone ????.b) According to doa policy if the phone has a manufacturer defect with the 7days after purchase he should be getting a new phone and still why you people are not ready to give the replacement ?????c) EVEN THE SAMSUNG AUTHORIZED SERVICE CENTRE PEOPLE HAVE TOLD THAT MY BRAND NEW PHONE IS GETTING HEATED UPTO 45-46 DEGREE, MY QUESTION TO YOU PEOPLE IS THAT YOU PEOPLE ARE MANUFACTURING SAMRT PHONES OR IRON BOX???d) AFETR KEEPING MY PHONE IN SERVICE CENTRE FOR MORE THAN 20DAYS, STILL YOU PEOPLE CANT RECTIFY THE HANGING ISSUE ??? ARE YOU PEOPLE REALLY USING THE QUALCOMM SNAPDRANGON CHIPSET OR ONLY FOR NAME SAKE YOU ARE TELLING AND USING ANY THIRD CLASS CHIPSETS IN UR PHONES??? e) LAST BUT NOT LEAST EVEN YOUR AUTHORIZED SERVICE CENTRE PEOPLE ARE TELLING THAT SAMSUNG GALAXY S5 IS WORST PHONE AND THEY CANT RESLOVE THE ISSUES AND THOSE PEOPLE ARE TELLING YOU HAVE TO GO WITH THIS PHONE ONLY AND Y SHOULD I GO WITH THE DEFECTED PIECE ?????AS REGULAR CUSTOMER FOR SAMSUNG PRODUCTS I HAD A VERY BAD EXPERIENCE WITH THE CUSTOMER SUPPORT AND IF THE PROBLEM IS NOT RESLOVED AS SOON AS POSSIBLE WITH REPLACEMENT OR I SHOULD FOR CONUMER COURT TO GET JUSTICE.
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