[Resolved] Samsung — Samsung Refrigerator | |||
To the Manager, Samsung Electronics Service Centre. My name is Sirisha. my compliant reference no is [protected]. thanks for samsung team cooperation. your service engineer came to our home and collected all the relevant documents on 04/07/2014. As he had confirmed that, once he submit the relevant we will receive the call, and the application status would be updated subsequently. Since then we have not recivce any feedback. Please update the current status and the tentative time frame to get the issue resolved, Awaiting for your quicker response, as the same issue is unresolved since 26th of May month. Regards Sirisha. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I Sanjoy Sen Sarma Purchase a refrigerator from Khosla electronics Kolkata on 16.07.2013 Price Rs. 26, 200/-. Two days ago I see the refrigerator door effected of rust. The Company say I will pay for this. When I purchase the refrigerator the Company say this product is rust free. this is totally false statement given by the Company.
Please look into the matter earliest.
Model No.RT28FAJSASL
My Contact No. [protected]
My email Id [protected]@gmail.com
Please look into the matter earliest.
Model No.RT28FAJSASL
My Contact No. [protected]
My email Id [protected]@gmail.com
From 27/06/2015
P.V.Balachandran,
VGN-RAKSHA FLATS,
Flat No: B-315, (3rd Floor)
No: 369, Church Road,
Mogappair East, Chennai
To
The Executive-in-charge,
SAMSUNG CUSTOMER CARE
GURGOAN, INDIA
SAMSUNG REFRIGERATOR COMPLAINTS
SAMSUNG FRIDGE MODEL
NO: RT33HDRZAP
REF NO: [protected]
Dear Sir,
We registered a complaint stating that there are many small dents appearing on the main door of the refrigerator. These dents when seen in bright light exposes these spots to the eyes of the viewer which spoils the general appearance and elegance of the FRIDGE kept in a prominent location in the drawing room. We confirm that these dents are not man made by erratic or rough handling or by damaging the door in the day to day usage. Besides we have noticed these spots only recently and we are unable to know the exact cause for these dents. We purchased this model from the dealer M/s. Sathya & Co. in March 2014. The technician sent by you recently for evaluation of the door has not taken note of the reasons stated by us. While accepting that there are dents he said that the door can be replaced only at cost since the same is not covered by the warranty. We have been using many models of Samsung appliances in the last so many years. We have not come across a complaint of this nature.
We therefore thought it fit to report this problem to you directly since such complaints may not be new from your side. True we admit that we should have brought this to your knowledge much earlier. From your records you may find that we have already made many complaints last year regarding unusual noise coming from the refrigerator within a week from the date of installation. At that time the problem of dent was not focused. Besides the place where we earlier kept this refrigerator was lacking from adequate lighting to notice these defects. The earlier model used by us viz: Bio-fresh was very strong and sturdy and we used it for more than 10 years. It still appears to be new.
We request you to take appropriate action
Yours truly,
P.V.Balachandran
[protected]@rediffmail.com
P.V.Balachandran,
VGN-RAKSHA FLATS,
Flat No: B-315, (3rd Floor)
No: 369, Church Road,
Mogappair East, Chennai
To
The Executive-in-charge,
SAMSUNG CUSTOMER CARE
GURGOAN, INDIA
SAMSUNG REFRIGERATOR COMPLAINTS
SAMSUNG FRIDGE MODEL
NO: RT33HDRZAP
REF NO: [protected]
Dear Sir,
We registered a complaint stating that there are many small dents appearing on the main door of the refrigerator. These dents when seen in bright light exposes these spots to the eyes of the viewer which spoils the general appearance and elegance of the FRIDGE kept in a prominent location in the drawing room. We confirm that these dents are not man made by erratic or rough handling or by damaging the door in the day to day usage. Besides we have noticed these spots only recently and we are unable to know the exact cause for these dents. We purchased this model from the dealer M/s. Sathya & Co. in March 2014. The technician sent by you recently for evaluation of the door has not taken note of the reasons stated by us. While accepting that there are dents he said that the door can be replaced only at cost since the same is not covered by the warranty. We have been using many models of Samsung appliances in the last so many years. We have not come across a complaint of this nature.
We therefore thought it fit to report this problem to you directly since such complaints may not be new from your side. True we admit that we should have brought this to your knowledge much earlier. From your records you may find that we have already made many complaints last year regarding unusual noise coming from the refrigerator within a week from the date of installation. At that time the problem of dent was not focused. Besides the place where we earlier kept this refrigerator was lacking from adequate lighting to notice these defects. The earlier model used by us viz: Bio-fresh was very strong and sturdy and we used it for more than 10 years. It still appears to be new.
We request you to take appropriate action
Yours truly,
P.V.Balachandran
[protected]@rediffmail.com
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+91 89 3993 9899 [Customer Care]
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NAME : G.V.Subba Rao
ADDRESS : LABOUR COLONY, MASJID ROAD, RTC QUARTERS, QUATER NO:100, VIDHYADHARPURAM, VIJAYAWADA - 520012.
CONTACT NUMBERS : [protected], [protected]
PLACE WHERE THE PRODUCT WAS BOUGHT: SONOVISION, ELURU ROAD, NEAR VINODHA THEATER