[Resolved]  Samsung — Samsung refrigerator (rtk56k6378l) defect -

Hi

We had bought the latest samsungsmart convertible refrigerator rtk56k6378on 4th may 2016. i had called samsung servuce centre with 1st complaint on 8th may 2016. the problem faced was that after opening the freezer door and closing it the freezer would not open for 30-40 seconds and we had to wait. i had called the samsung call centre on 8th may 2016 where i was asked to clean freezer door lining post which the issue should have resolved. i did do the same, however the issue was not resolved.

We then started facing the issue of ice formation in the fridge compartment and leaking of water from the refrigerator for which the complaint was raised on 13june 2016 via samsung call centre. the call centre associate asked us to shutdown the product, defrost and clean it and then start it after sometime and the problem should have resolved. we followed the advice however the issue came back after a few days.
We then registered a complaint on 26june 2016 for both issues. samsung technician visited on 1st july to confirm the issue and then on 12th july to make some modifications.

As of now the issue with the freezer door still remains. additionally the fan has started making a huge noise when the freezer door is opened.

Samsung is not making any replacement or even talking about a refund.
We had purchased this product because it was being advertised as the latest state of art refrigerator by samsung... clearly that does not seem to be the case.