[Resolved] Samsung — Samsung - Replacement of Phone having manufacturing defect | |||
Dear sir I have purchased a Samsung Galaxy Tab-4 (T.531 White) and it’s IMEI NO: [protected] on dated:[protected] from ELITE, Grand Apartment Building, Near Dak Banglow Chowraha, Fraser Road, Patna 800001. After purchased 1 days that is[protected] I have got a problem in Hanging/Restart continue have many times call to log a complain Samsung customer care Executive toll free number-[protected]. But they guys suggest to me software update the system and provided complain number-[protected].so I have go to visit authorized service centre of Samsung to Replace the Hand set and DOA issue against warranty/Before 7 days of invoice. But service center guys told to me my hand set to servicing for repair. My question is how can possible 7 days of company TAT. My hand set rapier nor replace. Kindly rectify and replace my hand set ASAP. Note- kindly find Attachment attached of invoice copy. Regards: -NAVIN KUMAR, MOB NO.- [protected], EMAIL ID – [protected]@gmail.com Was this information helpful? | |||
Complaint marked as Resolved
Dear Samsung Service Team,
Thanks for delay response.
I am valuable customer of Samsung Mobile and others products last 7 to 8 years but one of our Samsung mobile/Tab recently purchased and I found same day problem. I did many times calls to Samsung toll free number & as per discuss and provide your desk/Ext number but they guys not accepted complain log in system. They disconnected my call without provide ticket/complain number. Then I have personally visited to nearest Samsung service center and log a call regarding Mobile/Tab restart many times purchased the product starting to till now. As inform to you via my previous written mail/online complain. It means as per your mail or check your technician guys not found a fault. I am in mad and no any problem persists so log a call 2 times without your proper justification or resolution/satisfaction. Still now problem reoccur. I am very irritate with Samsung team which they do not resolved my issue.
My complain Detail are below –
1st complain dated on 2/01/2015 complain/Bill number – 4187453353, call for status Number- 9708039671, technician name is – Nil (My Question is Why is Technical Name is Nil in call job Sheet)
2nd complain date on 12/01/2015 complain / Bill number – 4187963644, call for status number – 9471879400, technician name is – Pintu Kumar.
For any assistance please find Attachment in bellow mail.
Note – This is with reference to your email dated 13.01.2015 to claim to me that is fake complain for our side. Kindly confirm to me however you know that if your technician has been checks product properly but same problem was persist. How can possible please rectify as per good/better technical decide/justification to not a problem found.
Thank’s & Regards-
Nanin Kumar
Contact No- +919835295111
Email ld- [email protected] Samsung India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Samsung Service Team,
Thanks for delay response.
I am valuable customer of Samsung Mobile and others products last 7 to 8 years but one of our Samsung mobile/Tab recently purchased and I found same day problem. I did many times calls to Samsung toll free number & as per discuss and provide your desk/Ext number but they guys not accepted complain log in system. They disconnected my call without provide ticket/complain number. Then I have personally visited to nearest Samsung service center and log a call regarding Mobile/Tab restart many times purchased the product starting to till now. As inform to you via my previous written mail/online complain. It means as per your mail or check your technician guys not found a fault. I am in mad and no any problem persists so log a call 2 times without your proper justification or resolution/satisfaction. Still now problem reoccur. I am very irritate with Samsung team which they do not resolved my issue.
My complain Detail are below –
1st complain dated on 2/01/2015 complain/Bill number – [protected], call for status Number- [protected], technician name is – Nil (My Question is Why is Technical Name is Nil in call job Sheet)
2nd complain date on 12/01/2015 complain / Bill number – [protected], call for status number – [protected], technician name is – Pintu Kumar.
For any assistance please find Attachment in bellow mail.
Note – This is with reference to your email dated 13.01.2015 to claim to me that is fake complain for our side. Kindly confirm to me however you know that if your technician has been checks product properly but same problem was persist. How can possible please rectify as per good/better technical decide/justification to not a problem found.
Thank’s & Regards-
Nanin Kumar
Contact No- [protected]
Email ld- [protected]@gmail.com
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Thanks for delay response.
I am valuable customer of Samsung Mobile and others products last 7 to 8 years but one of our Samsung mobile/Tab recently purchased and I found same day problem. I did many times calls to Samsung toll free number & as per discuss and provide your desk/Ext number but they guys not accepted complain log in system. They disconnected my call without provide ticket/complain number. Then I have personally visited to nearest Samsung service center and log a call regarding Mobile/Tab restart many times purchased the product starting to till now. As inform to you via my previous written mail/online complain. It means as per your mail or check your technician guys not found a fault. I am in mad and no any problem persists so log a call 2 times without your proper justification or resolution/satisfaction. Still now problem reoccur. I am very irritate with Samsung team which they do not resolved my issue.
My complain Detail are below –
1st complain dated on 2/01/2015 complain/Bill number – [protected], call for status Number- [protected], technician name is – Nil (My Question is Why is Technical Name is Nil in call job Sheet)
2nd complain date on 12/01/2015 complain / Bill number – [protected], call for status number – [protected], technician name is – Pintu Kumar.
For any assistance please find Attachment in bellow mail.
Note – This is with reference to your email dated 13.01.2015 to claim to me that is fake complain for our side. Kindly confirm to me however you know that if your technician has been checks product properly but same problem was persist. How can possible please rectify as per good/better technical decide/justification to not a problem found.
Thank’s & Regards-
Nanin Kumar
Contact No- [protected]
Email ld- [protected]@gmail.com
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Till the date problem not resolved and no any response samsung team.
Please do the needful.
Regards- Navin Kumar, M.No-[protected], [protected]@gmail.com