Samsung — Samsung S5 getting Overheated and is getting hanged: [protected]

kbisht

from Hyderabad, Telangana

Address:

Mumbai City, Maharashtra

Hi Samsung Support Team, I have bought Samsung S5 on 13th April 2015; and since from very first day it started showing issues. While charging along with charger + cable, smartphone piece is also getting heated. And heating temperature is more than normal. Also since 15th April, it has started getting hanged.I have launched a complaint and the Engineer have picked up my S5 piece today.Below you will find the details:IMEI No. [protected]Samsing Galaxy S5 G-900HComplaint Bill No. [protected]Mobile No: +91-[protected]The purpose of writing this mail is that Since I bought S5 from the very first day it has started showing over heating issue and since 15th April it has started getting hanged too.Also I have googled and found that users with S5 are having issues one or the other. It seems that the piece is unstable.Keeping that in mind and also since today is only 5th day I bought S5; I demand for complete refund so that I can go for buying Note series as they are more stable that S series.Waiting for your response desperately.Regards, Kundan B.Bisht+91-[protected]

Was this information helpful?

No (0)

Yes (0)

Samsung India customer support has been notified about the posted complaint.

Apr 20, 2015

Updated by kbisht Hi Team,

Samsung is just making fool of me by trying to attach me that faulty S5 handset.

Yesterday I got a call from Samsung Service centre guy. He said that he has repaired/rectified my handset.
"He also mentioned that the piece is not getting over heated but still slight heating is there while charging and that's normal".

But I would like to mentioned that I have seen my friends S5 and its not at all getting heated not even a bit. In fact he used to charge the cell phone by keeping Data Connection ON. And still no heating issues at all with his S5 piece.

Also my handset got hanged too twice since 15th April 2015.

I urge you to kindly escalate it and get my S5 either replaced or refunded from Samsung. The faulty piece is still with Samsung Service centre (Vile Parle).

While the time of buying S5 from Samsung Store @ Rcity Mall Ghatkopar; I have confirmed from that in case of any issues with the handset, I can get it replaced/refunded within 7days of buying it.

Though my handset started showing me issues since the very first day of buying, I have raised the complaint on 5th day from buying (still within 7days). Hence I am eligible of getting it refund/replaced.

Please help me in getting things done correctly.

Waiting for your kind response.

Thanks & Regards,
Kundan B.Bisht
+91-[protected]
[protected]@gmail.com

Apr 21, 2015

Updated by kbisht Hi Team,

Samsung is just a crap when it comes to customer handling. They are not at all co-operative. Now they want me to visit Vile-Parle from Chembur in order to get things done. I have specifically told them I dont have time as I am working on UK shifts.
1st I have wasted 30000Rs on faulty S5 handset and now they want me to take leave from my office and visit there store.
In both cases its me who is going to suffer.
I request to esclate this and please get things done in order to get my refund back. I dont want to get into this Samsung crap world again. I will go for some China cell phone but not for samsung anymore. I'll also tell the same to all my friends/colleagues/networks.
Worst Service ever of Samsung.