[Resolved] Samsung — Samsung s7 mobile device

Akhilesh Maini

from Srinagar, Jammu and Kashmir

Address:	Jammu, Jammu and Kashmir, 180007
Website:	www.samsung.com

Dear concern
I am a samsung user from last 5 years. I have used samsung s3, note 3, s4, s6 and now on 5th august i have purchased a brand new samsung s7. On the purchase of 2nd day it get locked and i losted my all data. With a lot of difficulties i got some of my data back. I was aware of my password still it get locked. Today my phone has got off since morning and it is not getting on after a lot try. I called your customer care, they told me to take the phone to customer care. Now after purchasing a phone with price of 50k i have to suffer all this. I will not allow anyone to open my new phone and if again my data get lost then it will be a big loss of mine. I am totally annoyed by this phone and don't want to stay on the que at customer care centre for my phone.
Suggest me what to do now.

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Nov 14, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 09, 2016

Updated by Akhilesh Maini My contact number is [protected]
Name Akhilesh Maini

Verified Support

Oct 13, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd