Samsung Service Center — Defective Phone not being replaced

Address:

Mumbai City, Maharashtra

I purchased Samsung Grand Prime 4g from 'The MobileStore, Borivali East' at 9:30 yesterday. After charging the phone to 100%, switching it off, inserting a sim & then switching it on. the charge fell down to 96% in 16 mins (from 12:58 am - 1:14 am). I switched the phone off took the sim out, charge-98%. Took it to 'The Mobile Store' (had 96% battery then) I had purchased it from. " Javed Ansari [emp. code 20045524] " who had sold me the phone connected it to the store wifi and inserted another sim. The battery fell down to 93% in 5 minutes. The phone was kept aside and I was discussing their replacement policy from 12:00 pm to 12:22 pm when he took his sim off and as I switched it on again the battery fell down to 90%. I took this to an authorized Samsung Service Center in Borivali West & by 2:45 the phone was handed over to them for problem detection. I was clearly told that if there is a software problem, the software will be upgraded and handed over the me on the same day. If there is a hardware issue the I will receive a DO [apparently a letter needed to get the phone replaced with a new piece]. I was called at 4:30ish and was told the phone has no problem so I should pick it up from the center. I went there and showed them the defect again (the data pack was not on). The charge dropped from 87% to 85% between 5:30 to 5:38. In these 8 minutes I played the Samsung music in the phone for 1/2 mins since the sound was extremely low my friend asked me to play some video & since there was no video I switched on my blue-tooth to receive a video from him. They still didn't agree saying that since 4 applications were open in the background the charge fell down. So I closed all applications and played the music for 3/4 seconds and just randomly switched from one screen to another. The charge fell down from 85% to 83% b/w 5:38 to 5:41. Then they took the phone back saying that they will give it to their service center manager to use the phone for one day and if he finds a problem then they will give me a DO letter. Moreover if there is a problem with the battery then I will not receive a DO letter but receive a replaced batter. So basically, A Samsung phone shows some major problem, probably in the battery with in 5 hours of its purchase. The service center doesn't care to check and casually upgrades the software claiming that there is no issue with the phone. On being shown the problem they plan to give my new phone (less that 24hrs old) to their service centre manager to use for a day. And if then they see a problem and if it is with the battery I will get a replaced battery but not a replaced model. Even if I want to get a DO and buy another phone for a higher cost. (J5, not available with the specified The MobileStore outlet since, as claimed by them Samsung wouldn't deliver them this model. I'll be forced to buy an E5 since that is what is available with 'The MobileStore'). I will receive a fresh new purchased Samsung phone in nearly 48 hours of my offline purchase, used by one of their service center managers (because seemingly there is no technical team to check the hardware issues in the company that's how they check or verify defect claims by their customers) and mostly a replaced battery.