Samsung Service Center — Motherboard problem after repairing of sim tray

Address:

Hisar, Haryana

I had purchase Samsung Galaxy Grand 2 SM-G7102 on 2-july-2014. My phone was not detecting memory card so I took my phone to hisar (Haryana) service center in green square market on 7-aug-2015(Fri) at 11:00 am service center changed Sim tray of my phone and took rs 450 from me on Friday 5:00pm. after repair within 5min phone was switched off. i thought due to the low battery phone was switch off . I am working in Delhi was in hurry so came to Delhi on 7-aug-2015 . On next day 8-aug-2015(sat) my phone was not starting at all after charging. So On 10-aug-2015 (Mon) I took my phone to okhla (Delhi) service center at 4pm they told me that your phone motherboard problem and replace motherboard will charges around[protected] rs . I told them that I repaired my phone on 7-aug-2015 regarding Sim tray from hisar, then okhla service center show me that there is no job sheet registered of your mobile phone. They told me to get your mobile phone repaired from hisar (Haryana) only. Then I call hisar service center but they are not picking my phone after getting no. from your tollfreeno and advising to repair phone at hisar service center only. So I sent my phone to hisar service center through family member on 14-aug-2015 in morning .hisar service center accept they have changed the Sim tray and saying that motherboard problem was not faulty from them and they can’t help me It will cost[protected] rs. I am saying that how can be motherboard board be not working from after repairing Sim tray, why service center are not accepting that motherboard is damaged from them after repair, why they do not registered my job details also in system. My complaint no. is [protected].i want you to call hisar service center regarding the same and tell me what action have been taken against hisar service center in green square market . I want my phone to be repaired at free cost. As there is 100percent faulty of service center but they are denying as motherboard not working after change of Sim tray of my phone. How can motherboard problem in 1year1month from date of purchase . on the 15-aug-2015 I got call from escalation department amit kumar say that he will take the follow up and talk to hisar sevice manager deepak girdhar regarding this. On the 17-aug-2015 When I call 2-3 times on the tollfreeno agent say that he is busy can’t connect to him. I asked the agent to connect to some other senior but agent do not connect me. My brother from hisar service center also call tollfreeno try to build connection b/w amit kumar escalation department and the manager of service center regarding this but amit kumar is still busy . I didn’t received any call from amit kumar on 17-aug-2015. I doubt that amit kumar is not in my favour and can’t help me in this. Amit kumar is not talking to hisar service center . I want someone responsible should handle this case. I am completely upset and disappointed from Samsung service want my Samsung phone service asap. I am sending the bill of my phone.download the attach file. With best regards, Ajay bansal [protected]