Samsung Service Center — Repairing / Servicing of my Samsung TV

Address:

Chennai, Tamil Nadu

In my Samsung TV (Model PDP TV PS 42B430P2LXL), Cable TV antenna pin holder was broken. I booked the complaint by phone using their toll free number. After some time, Samsung Service Technician came on my phone and asked for detail of the complaint. When I explained the complaint, he, without even seeing the TV, told that the main board of the TV was to be replaced and it would cost Rs.12000/-. I was shocked to hear his statement. I chided him and requested him to replace only the broken (antenna pin) holder only and the same would definitely cost less than Rs.200/-. Then he came to my house, inspected the TV and informed that the main board of the TV had to be replaced and it would cost Rs.8000 to Rs.9000. I insisted that only the broken small holder has to be changed. He said that he could do only the company asked him to do. I was not agreeable and he returned back. Then Samsung Customer Care Official came on my line and informed that my TV had become out of date and it was not possible to repair the TV and offered to take back the TV for Rs.8000/- (I purchased the TV for Rs.39000). I refused the offer and insisted for repairing the TV by replacing only the broken parts at a reasonable cost. They have not so far responded. I request you to do the needful to repair the TV.