Samsung Service Center — replacement of Air condition compressor under warrnty period complaint no [protected]( [protected]) bill no [protected]

Address:

Kolkata, West Bengal

I have purchased Samsung Split A/c on 26/07/11, model number AS183BGC but there was problem with my ac I booked the service call on 27/01/15 complaint no [protected]. An Engineer visited from the company on 28/01/2015 who charged Rs 225 (Cash Recipt No 8416) and stated that there was problem with A/C compressor and which is under warranty of 5yrs and would be replaced by company. Since than they are changing there word and now every time I book the call engineer comes and refuses to replace the compressor. Again on 25/02/2015 i booked the complaint engineer arrived again he denied to replace the compressor as i asked him to give me the written valid reason for it he denied to do so and asked me to sign on the request form bought by him which i refused since he didn't resolved my problem further he said if i refuse to sign on that form he will cancel the request as his centre did previously and i will not be able to do anything. Again i booked the call yesterday and had spoken to the customer care executive and I was told that this time senior engineer will visit but again that same person called me today and refused to come. K kindly look into the matter and get my problem resolved regards Bijay beriwal