Samsung Service Center — Poor response of replacement / refund.

Address:

Bhavnagar, Gujarat

Res, sir
As per above subject, I “ Sabbir G. Dasadiya” bought Samsung GRAND NEO Mobile (EMEI NO.[protected]) from Suprime Electronic ( Authorize Samsung Mobile store) as on 27/07/2014, within 2month from date of purchase, I was facing problems like mobile Hanging, Poor battery life, un necessary mobile switch off, ext. After such kind of massive problem I was given my mobile to Samsung Authorized Service Center (code: - [protected]) on 27th of December 2014.
As per my complain service center update my software and given back my hand set, very next day again I face same kind of problem and this time even my hand set hang a lot and automatic several time in the day.
I again sent back my mobile to Samsung service center on 31st dec-2014 for same problem. This time service center replace my battery and given back my mobile. And given me various instruction to follow. I followed all the instructions which are given by the service center Engineer and use my handset for 4(four) days but even after following all the instruction I face same problem with my handset so, that I again send back my handset to service center.
This time service center told me that we will going to change your handset motherboard so, that you will not face such a problem again. But even after that I was facing same problem and again given mobile back to service center as problem is still not solved.
At last on 07th Jan2015 I was very much disappointed with the poor service quality of Samsung service center. I was complained to Samsung online Helpline center and got complain number of [protected].
After this all Samsung online helpline told me that we will going to observe your handset for 24hr and try to solve out your problem.
On 18th of jan-2015 I got call from Samsung online helpline center we will going to refund your money which you paid for your handset but till date there is no communication from online helpline and even my handset is still at local Samsung service center.
So, respected sir kindly help me out for this problem, I will request you for refunding my money which I paid for Samsung mobile from Samsung mobile (INDIA).

Thanks,
Sabbir G Dasadiya