Samsung Service Center — SAMSUNG NOTE 3 BLANK DISPLAY COMPLAINT WITHIN 3 WEEKS OF PURCHASE

Address:

New Delhi, Delhi

Dear Sir, It is with an enormous amount of grief and despair that I am writing this mail to you. I was gifted a brand new SAMSUNG NOTE 3 Model No.SM-N9000ZKEINS which was purchased from the Select Citywalk Saket store of M/S CROMA ELECTRONICS on the 1st of May, 2015. The device was apparently functioning fine as expected but just after a period of 3 weeks i.e. on the morning of the 21st of May, 2015 a call came and to, my utter shock and disbelief the display went blank right in front of my eyes even as it was still vibrating as a result of the incoming call. However I tried restarting the phone, removing the battery, cleaning the terminal points etc but all in vain. Though I was pretty cheesed off but somewhere in the back of my mind I had a strange sense of relief owing to my immense faith in the famed SAMSUNG SERVICE but all my expectations were shattered when I visited your Okhla Service Centre. Firstly I was hoping for a replacement which was very firmly declined by your staff quoting that after a period of one week replacement was not possible. I still cant fathom how can your company generalise a replacement policy without delving into details and the nature of complaint. Anyways then came the best part in which my phone was taken apart 3-4 times in a valiant effort to replace the LCD DISPLAY which to my disbelief was about 1mm smaller then the device n was resulting in a gap. At the end if it all I simply haveis a service request acknowledgement from your service centre and broken trust with hopes that you shall consider my genuine complaint and issue me a replacement at the earliest. Sincerely yours, Himanshu Jham [protected] Bill No [protected] Serial No... RZ1G21MLDMY([protected])