Samsung Service Center — Service center Najafgarh pathetic service

Address:

New Delhi, Delhi

Really the service of samsung service center Najafgarh is extreamely pathetic.they do not know how to behave with customers.even they do not provide feedback book.they are liers.I purchased a samsung galaxy prime 4G on 14/08/15.there was some issue with it that when mobile is on then call was not coming. Then on 18th aug i went to najafgarh samsung service center according to that there is software issue, after waiting of 1 hour he returned my phone and call was coming even on data on. But he played with me.he set the mobile network on GSM only which should have on auto. According they did temporary setting because they wanted to pass 1week replacement time. Really its very pathetic. Then after lot of arguement they give me deo. It took approx 3days to give me deo phone after lot of harrasment.customer service also misbehaved with my wife.again i bought samsung phone which is samsung S3 neo.it is just 4days after purchsing, in this phone i got issue that the sound of phone is very low and sometime it is also not clear. And today its charge is not working. When i reached service center i showed my phone.and they told me that sound is ok and regarding charge they told that this is some spot of water. But it is looking like fungus. They directly told me that they cant give me deo but i did not asked for that.mr. balram was arguing with me with negative language. When i asked for feedback book. They told that they dont have.really its very embarrasing in front of other customers.i am a loyal customer of samsung so want to say that take necessary action on below staff because they are ruining the brand and kindly look into this matter. Name of staff:- Balram Jyoti Nagar.