Samsung Service Center — The service is not at all good and the issue is not resolved since 40 days and no proper update

Address:

East Godavari, Andhra Pradesh

Hi Team, I had given my S5 mobile as there is some water mark in the screen to the service center in Rajamundry, East Godavari, Andhra Pradesh. At the time of taking the hand set the service people mentioned as follows. They inspected every thing in the mobile and mentioned that I will get the replacement of the screen (as this is a water resistant mobile and its not a manual mistake) and the hand set has to go to Viskhapatnam for the same which will take one week of time to get that repaired. Next week: I called the RJY service center and no one picks the call some times the phone not working. Next: I called the customer care people and they had given one mobile number which is switched off. Next: Again called the customer care team and they said they will arrange a call back No call After couple of days : I went to Service center which is 30 KM far from my place and they had call with service center people of Vizag and given me a shock. Shock : I need pay some money to get the display replaced. I asked the service center people as WHY..? They told the screen might get damaged or broken when the replacing so I need to pay the money I asked why I should pay the money as the mobile is in Full Warranty and the same had mentioned in the Job sheet while taking the mobile. Next: They asked to call the customer care people and they dont know any thing on this. Next: I had a call with customer care people and they convened me to pay the money Rs1000 . Next: They told if I agree to pay the money I will get a 3 more months of warranty for the display, which turned me to agree for the same. Then they told they are getting it repaired and I will get the hand set in 3 or 4 days (Which is before last week) Last week : I got a call for one lady and she told that 'it will take a week of time sir and we are very sorry' Today I got a message and they told that I will take some more time as they need some approval to deliver the hand set and there is some process. I am very disappointed with the same need the exactly know what is this process and why they took this much of time for this. Thanks & Regards, Kiran.G [protected]