Samsung Service Center — Window 7 Home premium pre-installed has been stolen

Address:

Junagadh, Gujarat

Dear Team, I have purchased a laptop online from flipkart with pre-installed window 7 home premium in it. After approximately 2 year span, my laptop has screen flicker problem therefore, i have contacted samsung service center online for resolving the issue. It was not possible by the support team to resolve it online hence, They have given me the address of Junagadh, Rajkot and Ahmedabad which were located at 80kms, 160kms and 400kms from my home place. I have visited all this places for getting my laptop repair, but the service center was already closed by Samson company. After much follow up i found Samsung service in Ahmedabad where I have given my laptop for repairing. I have told them about my screen flicker issue and a CD drive problem. The technician told me that there is a problem with the screen, and CD drive, You have to replace both of them to resolve this issue. I have paid approx. Rs 10, 000/- for both the things to get repaired. But still the issue of screen flicker was not resolved. I have contacted the Samsung service center once again and told them that the issue is still not resolved. They checked my laptop once again and told me that there is a problem with the motherboard you have to replace the same to resolve this issue. They have replaced my motherboard and asked me to pay the difference amount. I have paid the same and resolve the issue. But, After few months I faced a new problem "This copy of Windows is not genuine". I have contacted Microsoft for this issue they told me that this window 7 professional is being installed on your PC that why you are facing this problem. I was shocked how could "window 7 home premium" automatically changed to " window 7 professional service pack 1". Then i realize that i have given my laptop for repair they may have done this mischief. I was already facing a lot of problems earlier with Samsung service center and still facing the same. I request this forum to help you resolving this issue at your earliest and getting reimbursed for all the expenses and service pack purchasing cost. Thanks & Regards, Chandrakant Gohel [protected]